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Residential Services

• Automated Refuse Collection
• Automated Green Waste Collection
• Automated Curbside Recycling Program
• Roll-Off Container Service

AUTOMATED GREEN WASTE COLLECTION

The City of Redlands uses the automated collection system to collect green waste from over 16,000 single family residences one time per week. Following these basic guidelines will ensure efficient collection of your green waste:

• Separate placement and collection of your organic green waste materials is required in the City of Redlands.

   

• Green Waste is defined by Redlands Municipal Code as yard waste; including grass cuttings, prunings, tree branches, leaves, untreated wood, sawdust, and other discarded plant material from private and/or public areas. It does not include palm fronds, cactus, or tree limbs and stumps larger than six inches in diameter.

   

• All refuse, green waste, and recycling containers should be placed for collection prior to 6:00 A.M. of your regular collection day to avoid being missed. Collection can occur at any time between 6:00 A.M. and 2:30 P.M. or later, and can change from week to week. Three different trucks will pass your residence to collect three different types of waste throughout the day. A missed collection must be reported to our office within 24 hours of your regular collection day to receive a make-up collection. Credits are not issued for missed collections that are not reported.

   

• Containers should be placed curbside at least 3 feet from any obstacle, such as a parked car or fence, and at least 1 foot from other containers.

   

• A separate container, marked YARD WASTE ONLY, is provided to each single family residence. Additional containers are available for an additional charge.

   

• Certain exceptions to this program exist if you meet the qualifications. Call us for more details.

   

• Contaminated green waste containers cannot be collected by your driver. If contamination is found prior to collection, your container will be tagged with a green tag by the driver and left. Once you have removed the contaminates, you can request a special pickup at a charge of $15.00, or place your container out the following week for regular collection.

   

• PLEASE NOTE: Plastic lawn bags are a contaminate and should never be placed in your green waste container.

   

• As will all containers, green waste may never exceed the upper perimeter of the container.

The City of Redlands distributed 90-gallon containers for automated recycling to over 16,000 single-family residences during May of 2002. The City anticipates increasing the amount of waste that is recycled due to increased convenience of providing residents with wheeled carts. Materials acceptable for recycling and materials that contaminate your recycling cart are listed below.

PLACE IN RECYCLING CONTAINER:

All paper that is not food contaminated

office paper	junk mail	colored paper
catalogs	computer paper	paper bags
magazines	paper egg cartons	phone books
newspaper	coupons
cereal boxes (with liner removed)      Aseptic packaging (juice drink boxes)
wrapping paper (no foil or metallic type)
paper six-pack and twelve-pack containers
cardboard boxes (cut up to fit inside the container)

All glass containers

All cans (tin, steel, bi-metal, aluminum)

All plastic containers (Number 1 - 7)

DO NOT PLACE IN RECYCLING CONTAINER:

bubble wrap	ceramics	pottery
cloth	clothes	disposable diapers
drinking glasses	light bulbs	mirrors
needles	plastic bags	plastic house wares
potato chip bags	toys	used oil
waxed milk cartons	rubber garden hoses	window or safety glass
food contaminated paper	swimming pool covers	packing peanuts/foam

ROLL-OFF CONTAINER INSTRUCTIONS

Cleaning out your garage or shop, re-modeling your home or business? Temporary roll-off container service is available at your residence or place of business to meet your special disposal needs. We offer five (5) different size containers, with a multi-tiered pricing system based upon the type of waste you need to dispose of. The following guidelines apply to this service:

1. Roll-off containers are placed at the requested location and left for seven days beginning the day after delivery. For example, if the container is delivered on a Friday, it will be picked up the following Friday. Each day after the seventh (7) day will result in an additional charge of $22.50 per day.

    

2. Delivery and pickup of the container can occur anytime between 6:00 am and 2:30 pm. If a container is not ready when the driver arrives for pickup, a trip charge of $37.50 will be assessed for a return trip. If you cancel your request after a container has been delivered, a trip charge of $75 will be assessed.

    

3. Any change in delivery or pickup scheduling of a container should be made prior to 5:00 pm of the working business day before the requested delivery day to avoid any scheduling conflicts.

    

4. The customer shall be responsible for any and all damages to a container during the service period.

    

5. The customer shall be responsible for any and all damages to a container during the service period.

    

6. DO NOT play in or around the container. DO NOT use the container for storage of items not intended for disposal. The customer shall be responsible for anything placed in the container, whether by themselves or by another party, once the container has been placed at the requested service location.

    

7. Containers must be placed on a hard, level surface. The container may be placed on an asphalt or concrete driveway, if requested. However, the City DOES NOT accept any liability for any damage to the driveway, which may be caused by the placement of removal of the container from the requested location. All containers requested to be placed in an alley require approval from the Solid Waste Division personnel prior to delivery. The City reserves the right to make final determination as to the placement of all roll-off containers.

    

8. NOTHING placed in the container for disposal may exceed the top perimeter of the container. Overloaded containers will not be picked up. The container must be off-loaded by the customer. Additional charges may apply.

    

9. Heavy materials such as dirt, rock, concrete, sand, or sod may only be loaded 15" to 18" deep, end to end, in any size container. Maximum weight limit of materials placed in the container for disposal is 10 tons. Any container that is deemed too heavy to pickup must be off-loaded by the customer.

    

10. To optimize container capacity, loading should be done uniformly, placing bulky items strategically within the container.

     

11. It is illegal to dispose of hazardous waste, including universal waste (computers, televisions, VCR’s or other types of electronics) in a municipal or county landfill. DO NOT place any type of hazardous waste in the container. Hazardous waste includes, but is not limited to: paint, batteries, pesticides, motor oil, etc.

     

12. It is illegal to dispose of metallic discards (white goods) in a municipal or county landfill. Metallic discards are items that contain large amounts of recyclable metals such as washing machines, dryers, hot water heaters, or items that contain refrigerant, such as air conditioners and refrigerators. Special arrangements may be made for the collection and recycling of most of these types of items at a charge to the customer by the City. Referral sources are also available.

     

13. It is illegal to dispose of tires in a municipal or county landfill. Any container found to contain tires will not be picked up until they have been removed. If tires are found after the removal and dumping of the container, an additional charge of $5.00 per tire will be assessed.

     

14. Any specifically requested "green waste only" container found to contain materials other than organic green waste or untreated wood waste, as defined by Redlands Municipal Code, will be charged the corresponding roll-off capacity charge for refuse, plus a charge of $25.00. Nails are acceptable. Treated wood waste (creosote wood, copper chromated arsenate, or railroad ties) is prohibited.

     

15. Asbestos may not be disposed of in any City of Redlands solid waste container. Referral sources are available.

     

16. RATES

If you have any questions regarding the above instructions, please contact the Customer Service Office at (909) 798-7529. Our office is currently open 7:30 am to 5:30 pm. Monday through Thursday.