Introducing RedConnect!
Secure online access to your City of Redlands municipal services account information is here! RedConnect provides up-to-date access to your account information any time of the day or night, seven days a week from the convenience of your home or office.
With RedConnect you can:
View a copy of your bill or print a duplicate copy of your bill.
GO GREEN and signup to receive your bill via email with e-Bill service.
Sign up for our free automatic payment program 1-2-3 Done!
Save postage and eliminate paper waste.
Review your water usage history, billing history and payment history.
Review your service order history.
Request a payment extension.
Make a payment using Speedpay (convenience fee charged per transaction).
Click here to create your personal RedConnect account today: My RedConnect Account
Click here to view the RedConnect FAQs
CUSTOMER SERVICE
The primary purpose of the Customer Service Division is to provide accurate and timely customer, billing and collection services for the water, wastewater and solid waste utilities of the City, in addition to billing services for street cleaning and household hazardous waste services provided by other departments within the City.
Additionally, the Customer Service Division works as a cross-functional team within the Municipal Utilities & Engineering Department providing assistance and support to customers for information regarding automated payment programs, proper disposal of refuse and recycling opportunities, backyard composting programs, and wise use of water, to name a few.
CLICK HERE TO TAKE CUSTOMER SERVICE SURVEY
Pay online or by phone using your ATM/Debit card (with Pulse®, Star®, and NYCE®, logos,) VISA®, or MASTERCARD®, savings, money market or checking account.
Click here for details.
Allows customers to designate someone to receive a copy of their Municipal Services Bill. This may be helpful to anyone that may be elderly, handicapped or has any difficulty understanding their Municipal Services Bill. Contact Customer Service at (909) 798-7516 for assistance.
Got questions? We’ve got the answers.
Click here for answers to the most Frequently Asked Questions about your City of Redlands Municipal Services.
The City of Redlands Municipal Utilities & Engineering Department is committed to providing you, our customers, with the highest quality services. We do that by offering competitively priced water services while maintaining some of the lowest wastewater rates in the area.
To view our CURRENT Water & Wastewater Rates sheet click here.
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Our mailing address:
City of Redlands
Municipal Utilities & Engineering Department
Customer Service Office
P.O. Box 3005
Redlands, CA 92375
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Our physical address:
City of Redlands
Municipal Utilities & Engineering Department
35 Cajon St.
Suite 15A
Redlands, CA 92373
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To find out more, please contact us:
Customer Service Office
mudcustomerservice@cityofredlands.org
909-798-7516
Cindy Tryon
Customer Operations Supervisor
ctryon@cityofredlands.org
909-798-7678, ext. 1
Professional staff providing excellence in service with a personal touch to the customers of the City of Redlands.
Pay Your Bill Online! -
Third Party Notification Service -
Municipal Services FAQs -
Water and Wastewater Rates -
